Support
Need Help?
Zonvic is committed to responsive support for founders using the platform — a real person reads every message.
Working against a fundraising deadline? Say so in your message — we make every effort to prioritize time-sensitive requests.
Send FeedbackCommon Questions
My payment was successful, but I cannot access my project.+
Projects usually activate within moments of a successful payment. If it's been longer than a few minutes, email us with the address you used to check out and we'll verify and activate it manually.
My pitch deck upload failed.+
Uploads need to be a PDF, PPTX, or DOCX file under 15 MB. If your file meets both and still fails, it may be corrupted or password-protected — try re-exporting it, or contact us and we'll help directly.
My assessment appears to be stuck.+
An assessment works through every evaluation area, so it can take a few minutes, and longer during periods of high demand. If it has been more than 10 minutes with no result, contact us and we will look into it.
Can I upload a revised version?+
Your complimentary assessment covers one set of materials. To reassess as your materials develop, you can keep your workspace open and upload further versions, each with its own assessment and a side-by-side comparison.
I applied to the Founder Network. What happens next?+
Applications are read personally rather than screened automatically, so there is no instant decision and no published review timeline. You should receive an email confirming your application was received; if you did not, contact support and we will check. Membership is currently free for accepted founders, and it does not guarantee investment or investor introductions.
How do I book an Investor Readiness Advisory session?+
From the Investor Readiness Advisory page, choose a time that works, complete a short intake questionnaire, and confirm. A session is also the first step toward Fundraising Partnership.
How do I contact support?+
Email support@zonvic.com any time. We typically respond within one business day.
Don't see your question? Email us and we'll help directly.
Support is email-first today. A knowledge base and other self-service tools are on the roadmap as Zonvic grows.